Frequently Asked Questions
How do I clean my Cleanblend blender?
DO NOT put the blender or the container in the DISHWASHER. The easiest way to clean the blender is to add a small amount of water and add a small amount of dish soap to the container and then blend at slow speed. Please rinse thoroughly before use.
How do I register the blender for the warranty for my Cleanblend?
As we state in our manual, there is no need to register your blender for the warranty, though we find people feel more comfortable doing so. You can register the blender using the “Register” page. We have made this quick and easy for your convenience. Please see the terms of the warranty below and on the ‘Warranty’ section on our website.
What is covered in the warranty of the Cleanblend?
The warranty covers the original purchaser only from Cleanblend.com and Amazon.com or registered affiliates and their websites. It does not cover new or used equipment bought from a third party. This will be verified during any warranty claims.
Does the Warranty cover international use?
The Warranty DOES NOT cover international use. This mean use of voltage outside the USA and Canada. Also product warranty and support is not covered for the use of voltage converters.
Can the Cleanblend blender crush ice?
Yes. When adding ice to any recipe, the most effective method is to add the ice last.
What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, and American Express.
Is it safe to use my credit or debit on your site?
Yes, our website is protected by the SSL encryption technology.
Do you charge sales tax on items/orders?
Sales tax is charged only to orders shipping to California, USA.
What are my shipping options?
Our main courier is UPS and we offer Ground shipping, and packages usually ship within 2-4 days to most of the continental United States and Canada but in some cases items may not ship within 14 days. We ship USPS when we ship to P.O. boxes in the US.
When do you charge my credit card for an order?
All credit cards are charged at the moment of purchase.
How can I cancel/change my order?
Once an order has been placed it can not be changed. You can cancel your order up to 2 hours of being placed by e-mail only to [email protected] 2 hours after the order has been placed it cannot be canceled and it will process in full.
How quickly will my order be shipped?
It takes 24 to 48 hours to process an order. Shipping times depend on the destination of the order as well as the shipping service selected.
Are there any shipping area restrictions?
We currently only ship orders within the US and Canada. Purchases within Canada will have to pay duties.
Why is there a burning smell coming from the blender?
At the Cleanblend factory we put our blenders though a thorough testing process, however sometimes with heavy use, motors need further curing. This curing creates a burning smell which quickly goes away after a couple more uses.
My Blender won't start, what should I do?
The Cleanblend blender is designed to turn off before overheating. There is a reset button on the back or bottom of the blender. Unplug the blender, plug it back and press the reset button. If the problem persists please reach out to us at [email protected]